Privacy Policy For StorHub Website

Protection of your personal data is important to StorHub Management Pte. Ltd., its affiliates and subsidiaries (collectively, “StorHub” or “we” or “us”). This Privacy Policy (together with our Website Terms and Conditions found at outlines how StorHub collects, uses, discloses and/or processes your personal data which may have been or may be collected by us or through (“Website”).

In Summary

StorHub will collect, disclose, use and/or process the personal data you have provided to us for the purposes stated below in accordance with the Personal Data Protection Act 2012. We may also collect, use or disclose personal data without your consent if it is required, permitted or authorised under applicable laws (including but not limited to the Personal Data Protection Act 2012), or if the collection, use or disclosure of your personal data is in the legitimate interests of StorHub or another person, and the legitimate interests of StorHub or the other person outweigh any adverse effect on you.

Collection of Personal Data

We may collect your personal data, which refers to any data about an individual who can be identified from that data or from that data and other information to which we have or is likely to have access, such as your name, telephone numbers, residential address, correspondence address, email address, IP address, cookies information, date of birth, any correspondence between you and us, and any other information relating to individuals, which you provide to us. If you provide us with personal data relating to a third party, you represent and warrant that you shall ensure accuracy of such personal data provided at all times, and have obtained such third party’s prior written consent for our collection, use and disclosure of such third party’s personal data for the relevant purposes, except to the extent that such consent is not required under relevant laws.

Cookies may be used on some pages of our Website. We use traffic log cookies to identify which pages are being used. Cookies allow web applications to respond to you as an individual and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes, and then the data is deleted from the system once such purposes have been fulfilled. A cookie in no way gives us access to your computer or any information or data about you, other than the information or data you choose to share with us. You can choose to accept or decline cookies. However, you may not be able to use all the interactive features of our Website if cookies are disabled.

Use of Personal Data

Personal data that we collect from you may be used in one or more of the following purposes:

  • to offer you a more personalised experience and better serve your needs by customising the content that we share with you;
  • to facilitate, process, deal with, administer, manage and/or maintain your account with us, including but not limited to verification of your identity, as well as processing and administering any requests that you may have;
  • to provide, manage, operate, process and/or administer our services and your access to our facilities and premises;
  • to resolve issues that you may encounter regarding our services, products and/or use of our Website;
  • to contact you through the contact information provided by you in order to provide you with the information that you request from us;
  • to evaluate your storage needs and provide recommendations of suitable storage products and services to you;
  • to conduct research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to improve our Website services, products and facilities, and in order to enhance the customer service we provide to you;
  • to process and administer your registration for and participation in contests, promotions, surveys, marketing activities or other site features;
  • to send periodic communication, including but not limited to marketing and promoting our services and products to you via electronic email;
  • to protect the rights, property or safety of any person (including for the purposes of fraud detection and prevention);
  • to respond to legal process, pursue legal rights and remedies, defend litigation and manage any complaints or claims;
  • to comply with any applicable laws and regulations, as well as any rule, request, requisition, requirement, directive, order, ordinance, circular, guideline, by-law or proclamation of any governmental, semi-governmental, quasi-governmental, statutory, regulatory, supervisory, administrative, judicial, federal, state, municipal, public or other authority, agency, commission, department, body or tribunal (including without limitation any relevant securities exchange);
  • to respond to any requests for information from any affiliates, associates or related entities, and for audit, compliance, investigation and inspection purposes;
  • to enforce or apply our Website Terms and Conditions;
  • to store, host and/or back up (whether for disaster recovery or otherwise) your personal data, whether within or outside Singapore; and
  • for record-keeping purposes.
  • The email address you provide when you fill out a form on our Website may be used to send you information and updates pertaining to your request or feedback, in addition to receiving occasional company news, latest promotions, marketing updates, related product or service information. If you would like to stop receiving such emails in future, we include the option to unsubscribe at the bottom of each email.

    We may also seek your consent and/or notify you separately of the purposes of the collection, use and disclosure of your personal data from time to time with respect to particular products and services. Any consent that you have given for marketing purposes is not affected by the termination or suspension of your account.

    Storage and Protection of Personal Data

    StorHub respects your confidentiality and privacy – the protection of personal data within our possession is a matter which we take very seriously.

    Your personal data is stored in a combination of secure computer storage facilities and paper-based files and other records. We take reasonable steps to maintain appropriate physical, technical and administrative security to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.

    Within StorHub, we limit access to your personal data to authorised employees who reasonably need to use that data to provide services to you.

    Should we become aware of any unlawful or unauthorised access to your personal data, we will notify you if and as required under the Personal Data Protection Act 2012, as well as take reasonable steps to mitigate the effects of any data breach.

    Retention of Personal Data

    StorHub will cease to retain your personal data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for any legal or business purpose.

    Access to and Correction of Personal Data

    StorHub shall provide access to an individual’s personal data in accordance with the requirements of the Personal Data Protection Act 2012 upon the individual’s request, when the individual contacts us in the manner set out below under the section titled “Contact Us”.

    We assume responsibility for keeping an accurate record of personally identifiable information, and upon request, will correct any errors or omissions in accordance with the requirements of the Personal Data Protection Act 2012. We do not, however, assume responsibility for verifying the ongoing accuracy of your personal data.

    In accordance with the requirements of the Personal Data Protection Act 2012, we may charge you a reasonable fee to respond to your request for access. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.

    Disclosure of Personal Data

    We do not sell or trade your personal data with any third parties under any circumstances.

    We may disclose your personal data to trusted third parties, whether sited in Singapore or outside of Singapore (including the People’s Republic of China), who assist us in operating our Website, customer relationship management systems, property management systems, payment systems and other operational systems, conducting our business or servicing you, so long as these third parties agree to keep the personal data confidential. We have entered into contractual undertakings to ensure that the personal data which we collect from you and transfer to such third parties (whether or not located in Singapore) is adequately protected.

    We may also release your personal data when it is required by law, or when required to protect our and others’ rights, property or safety.

    Updating of Personal Data

    As StorHub relies on your personal data to provide services to you, you should ensure that the information provided by you to us is correct, accurate and complete. You should update us in a timely manner of all changes to the personal data and other information provided to us, by contacting us in the manner set out below under the section titled “Contact Us”.

    Third-party Links

    In order to be as informative and resourceful as possible, our Website may contain links to other sites that are operated by third parties with different privacy practices. When a visitor leaves our Website to these third-party websites, our privacy practices no longer apply. We are not responsible for the privacy practices of third-party websites that are linked to or from our Website. You should learn about the privacy policies of such third parties and their websites to determine how they will handle any personal data they collect from you.

    Your Consent

    By using our Website or otherwise providing us directly with your personal data, you consent to the collection, use, disclosure and processing of your personal data in accordance with this Privacy Policy. You may withdraw your consent given for any or all purposes set out in this policy in writing to us, in the manner set out below under the section titled “Contact Us”. If you withdraw your consent to any or all purposes, and depending on the nature of your request, StorHub may not be able to continue to provide our services to you.

    Changes to Privacy Policy

    This Privacy Policy was last updated on 20 May 2023.

    This Privacy Policy will be reviewed and updated from time to time. The revised policy will be published on our Website. If you are unsure whether you are reading the most current version, please contact us in the manner set out below under the section titled “Contact Us”. Your continued use of our Website and/or the services made available on or via our Website following any amendment of this Privacy Policy will signify your assent to and acceptance of its revised terms and conditions.

    Contact Us

    If you have any questions or concerns about how StorHub collects, uses, disclosures or otherwise handles your personal data, or wish to access or correct your personal data, or if you believe we have not complied with this Privacy Policy or the Personal Data Protection Act 2012, please contact our Data Protection Officer at [email protected].

    We take any question, complaint or feedback relating to data privacy matters very seriously, and will strive to respond to you as soon as possible.

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